When something breaks or needs to move fast, you find out real quick who shows up.
We added a new associate and needed immediate tech support. No runway. No time to wait.
Ryan stepped in right away and handled it.
No delays. No back and forth. He kept me in the loop the entire time and made sure everything was moving. That matters. Most frustration in tech isn’t the problem—it’s the silence. You don’t know what’s happening or when it’s getting fixed.
That wasn’t the case here.
It was clear. It was quick. It was handled.
That’s what good service looks like.
Here’s the review and experience I shared publicly for a review:
https://maps.app.goo.gl/3JQttV97zccaC7A39
There’s a bigger point here.
Speed still matters. Communication still matters. Execution still matters.
We talk a lot about systems and platforms. None of that replaces someone who picks it up, owns it, and gets it done.
That’s what stood out.
—
Mark Calitri
President, Visit Owensboro
Mark Calitri writes about Winning Leadership, tourism growth, Owensboro, sports leadership, community development, and the real-world lessons behind The Winning Leadership Playbook. Follow along for practical leadership stories from Mark Calitri built on hustle, accountability, teamwork, resilience, and finishing strong. For a full overview of Mark Calitri’s leadership, tourism, media coverage, and Winning Leadership content, visit the main hub post here: https://markcalitriofficial.blogspot.com/2026/05/mark-calitri-winning-leadership-tourism.html
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